Vitality Medspa Policies

Please arrive 15 minutes prior to your appointment so that you have time to complete any necessary paperwork and so that we may begin your appointment on time. A late arrival may reduce the amount of time your provider is able to spend with you. Your service will remain at scheduled price. If you have no arrived 15 minutes after your scheduled appointment, you will be considered a 'no-show' and will be charged as such. The 'no-show' fee must be paid before rescheduling your appointment.

Quiet, Please:

Please turn off cell phones on arrival and speak softly. We strive to maintain a tranquil and stress-reducing experience for all our guests.

Children:

To maintain our serene atmosphere and allow for procedures to be performed without interruption, we ask that you not bring children with you to your appointment. We do, however, allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. Minors do not disrobe for their services and the door will remain for the duration of their treatment. It is the adult's responsibility to monitor the child's behavior. Children may not be left in the waiting area during your appointment. ยท

Forms of Payment:

We accept credit cards, debit cards, and cash. Personal checks are not accepted.

Gratuities:

Your spa treatment fees do not include gratuities. The customary gratuity for each service provider is 15 to 20 percent. You may leave cash or charge gratuity to a credit card. Tipping is never expected but always appreciated.

Jewelry/Valuables:

If possible, please leave your jewelry and valuables at home as you will not need it for your visit. However, if you bring such items, be mindful of not leaving them behind. We are not responsible for lost or stolen items.

Communicating your Preferences:

Feel free to ask questions. Your provider will appreciate knowing your thoughts and clarifying any issues you may have.

Pregnancy or Medical Conditions:

Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your provider know of any medical concerns.

This is a Professional Establishment:

Our providers are here solely to help improve your wellness and relaxation. If a provider feels that a client's behavior is inappropriate, they are authorized to stop the treatment immediately and direct you to the front desk.

Gift Certificate Policy:

Gift Certificates are available in any amount and may be purchased at the spa or by phone at 915-585-1300. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost or stolen. Gift certificates cannot be redeemed as cash. Please mention your gift certificates when making your appointment.

Cancellation/Rescheduling Policy:

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Please provide at least 24 hours' notice if you need to reschedule or cancel an appointment. This allows us enough time to fill appointments. Late cancellations and "no-shows" will be charged a fee according to our cancellation policy.

Refunds:

We are unable to process any returns or reimburse any payment transaction on any treatment series. We will, however, exchange them for other products or spa credit of equal value. In the event you purchase any of our products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products.